SAML troubleshooting/debugging

We are trying to setup SAML, but it is not working.


I would like to troubleshoot.


Can someone tell me where the saml logs are stored?

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  • HI Michael,

    To troubleshoot SAML, we might be able to find more information in tomcat logs, which is located usually in "/export/logs/orion/tomcat/tomcat/latest".

    However, if you got more than one node in your environment, please check all nodes if possible.

  • Hi Michael,

    The logs are usually called callosum.log.  They might be rotated to another name, but the naming convention would be the similar.

  • Pei-Hsiang Vuong thank you.  I ran a tail -f callosum.log

    then I tried to saml authenticate.


    I got error loggings.


    Here are the important lines (I think)

    org.apache.shiro.authc.AuthenticationException: LDAP naming error while attempting to authenticate user.

            at org.apache.shiro.realm.ldap.AbstractLdapRealm.doGetAuthenticationInfo(

    Caused by: javax.naming.CommunicationException:


    Caused by:

  • Hi Michael,

    This is more on the setup side.  I believe you have a support ticket opened for this, please attach the error message there.

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